Effective Date: [Date]

Welcome to HotelConnect (“we,” “us,” “our”). By accessing or using our website, mobile app, or booking services (“Services”), you agree to be bound by these Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By using our Services, you confirm that you are at least 18 years old and legally capable of entering into binding contracts. If you do not agree with these Terms, you should not use our Services.

2. Bookings and Reservations

  • Booking Confirmation: A booking is confirmed once we receive full or partial payment, as specified at the time of booking. We will send you a confirmation email with booking details.
  • Rates and Payments: Prices are displayed in [Currency], and we reserve the right to modify rates based on availability, demand, or changes in taxes. Payments must be made through our accepted payment methods.
  • Room Preferences: We strive to meet your room preferences but cannot guarantee specific room types, locations, or amenities.

3. Cancellations and Refunds

  • Cancellation Policy: Cancellation terms vary by booking and will be outlined in your booking confirmation. Some reservations may be non-refundable or require a cancellation fee.
  • Refunds: Refunds, if applicable, will be processed within [Time Frame] and credited to the original payment method. Certain fees may not be refundable.
  • No-Show Policy: If you do not arrive at the property as scheduled, it will be treated as a no-show, and the full booking amount may be charged.

4. Changes to Bookings

If you need to make changes to your booking, such as dates, room type, or number of guests, please contact us as soon as possible. Changes are subject to availability and may incur additional fees.

5. Guest Responsibilities

  • Identification: You may be required to present a valid government-issued ID and booking confirmation at check-in.
  • Compliance with Hotel Policies: Guests must comply with the hotel’s policies, including noise restrictions, occupancy limits, and smoking policies. Failure to do so may result in additional charges or eviction.
  • Damage and Liability: You agree to be responsible for any damage to hotel property caused by you or your guests during your stay.

6. Limitations of Liability

We act as an intermediary between you and the hotel property. While we make every effort to provide accurate information, we are not responsible for any inaccuracies, errors, or omissions. We are also not liable for any loss, damage, or injury incurred during your stay or as a result of using our Services.

7. Force Majeure

We are not responsible for delays, cancellations, or any inability to fulfill our obligations due to events beyond our control, such as natural disasters, strikes, or government restrictions.

8. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our Services, you agree to the terms of our Privacy Policy.

9. Intellectual Property

All content on our website, including text, images, and trademarks, is the property of [Hotel Agency Name] and is protected by copyright law. Unauthorized use of our content is prohibited.

10. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on our website, and continued use of our Services constitutes acceptance of the updated Terms.

11. Governing Law

These Terms & Conditions are governed by the laws of [Country/State], without regard to its conflict of law principles. Any disputes will be resolved in the courts of [Jurisdiction].

12. Contact Us

If you have questions or need assistance, please contact us at:

HotelConnect
Email: feroz@hotelconnect.in
Phone: 70280 27017
Address: Sohrab Hall, Office No 433, 4th Floor, Tadiwala Rd, near PUNE RAILWAY STATION, Sangamvadi, Pune, Maharashtra 411001