Cancellation & Refund Policy

All cancellation requests must be submitted in writing via email or official communication channels.

Refunds, if applicable, are strictly governed by the cancellation policies of airlines, hotels, tour operators, cruise lines, and other service providers. Many services are non-refundable or partially refundable.

HotelConnect service fees, booking charges, convenience fees, and taxes may be non-refundable.

Refund processing timelines vary by supplier and may take 7 to 21 working days or longer depending on banking channels.

No refunds shall be provided for:

• No-shows
• Unused services
• Early departures
• Visa rejection
• Force majeure situations